We have a new annoyance at work in the shape of a girl we call Baby Buffy (named in honour of one of the most selfish, demanding and deranged borrowers we have who we’ve nicknamed BuffyGirl due to her obsession with the TV programmes BuffyTVS and Angel - one of these days I’ll rant about her too). Baby Buffy barges in while we are serving people and gets ticked off and loud when we ask her to wait a second until we’ve finished. Baby Buffy wanted a meeting with Tracey in order to ask Tracey to sponsor her for the 40 Hour Famine. Baby Buffy insists on coming to 7Up Club which is for primary school kids over 7 (BB is in Year 7 and therefore NOT in primary school). Once in, BB hassles the other kids when they win something (”You don’t want that. I’ll have that”). Today, though, BB made us laugh like drains. She came in to collect two holds, both of which were Eminem CDs and rated 18+ so we couldn’t loan them to her. She was told to come in with a parent to collect them. Jackie served her and afterwards chatted to Di to check our 18+ policy (to see if she’d done the right thing, which she had). Later, BB comes up and says “Am I in trouble about those CDs?”. Jackie says not at all. BB goes on to say that the CDs are actually for her friend and that she had heard Jackie and Di talking about her. Jackie pointed out that she and Di had been discussing the 18+ policy and not talking about BB in particular and that BB shouldn’t listen in on other people’s conversations (nice one Jackie!). Later on again, BB comes up with her friend and the friend asks us to put the CDs under the desk while we go and get BBs sister. Kirsty says to BB “Is your sister over 18?”. BB nods heartily and then says “But I don’t have a sister”. WTF? This is a small sample of what BB tries every day. It is wearing thin.
Also wearing thin is people’s utter lack of understanding about Libraries. We have a display board with the new CD covers on it to show what we’ve just had in. A bloke said today “Why do you have those covers up when you don’t even have the CDs?” I said that we do have the CDs. He says “They’re not on the shelf.” I say “Oh, they’re new and popular. They are probably out on loan.” He says “How do you mean out on loan?”. I say “People have borrowed them”. He says “Borrowed?”
OK, if this was the 12th century and the building was full of monks, i could understand the confusion we get about this. In those days, books were so valuable they were chained to the shelves and therefore never went out on loan (personally, I think the day chaining stopped was a dark day. Shelf reading must have been a breeze). We get people who looked a book up on our catalogue last week and expect it to still be on the shelf. Of course, this depends on the book, but sometimes people borrow things! I know it’s hard to believe in a Library setting, but books do go out on loan.
I suppose it’s just one more example of the “I Me Mine” principle where people think “I want so I shall have” which then moves on to “How dare someone take the book I want?”. I have seriously had people demanding to know who has taken a book out, or demanding that we phone them and tell them to bring it back. Sorry, first in best dressed on this one. Also people asking where they are in a hold queue and finding out they are the 47th person on the waiting list sometimes say “Well, you can put me at the top though, can’t you?”. Yes, we have that power. No, we won’t be doing that.
Looking at July’s roster today I am annoyed to find that the Saturday of my birthday is also the Saturday I am working. I anticipate extra crankiness on that day.
What a great big post about work. Anyone would think I was enjoying myself. I swear it’s just spleen vent (you might want to watch where you step actually). I am now going to play Bookworm over at PopCap Games because it is addictive.